HomSoft Settings Identification

Some problems may be caused by inappropriate HomSoft settings or a corrupted HomSoft Ini File. Analyzing your setup can help us to locate the problem. Please proceed as follows:

• Exit HomSoft. Click Yes, not Abort in the confirmation dialog shown in Fig. 23 (otherwise a HomSoft Ini File would not be written). Copy any error messages to the MyProblem.docx file.

• Locate the appropriate HomSoft Ini File in the Homer User Folder, typically

c:\Users\<username>\S-Team\HomSoft

• Check the timestamp of the file to verify that it is indeed the file just created.

• Pack this file (e.g., to IniFile.zip). The purpose is to preserve its original timestamp.

• E-mail this file to us along with the MyProblem.docx file created above.